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Practice

Product

Product practice helps organizations define what to build, buy, or configure—and how to evaluate options. We support product thinking for internal systems, citizen-facing services, and technology procurements.

When this practice is used

  • Defining requirements for major technology investments
  • Evaluating build vs. buy vs. configure decisions
  • Structuring technology procurements and RFP development
  • Assessing vendor proposals and conducting technical evaluations
  • Developing product roadmaps for multi-year initiatives
  • Supporting program governance for technology implementations

Typical outputs

  • Requirements documents (business, functional, technical)
  • Market scans and vendor landscape assessments
  • RFP development and evaluation criteria
  • Vendor evaluation scorecards and recommendations
  • Product roadmaps and release planning
  • Technical architecture assessments
  • Buy/build/configure analysis
  • Implementation risk assessments

Additional context

Effective product decisions require understanding both organizational needs and technology realities. We bring experience from both sides—having defined requirements as clients and evaluated them as advisors.

Many organizations struggle with technology procurement because requirements are unclear, evaluation criteria are poorly defined, or vendor claims are not adequately tested. Our Product practice addresses these challenges systematically.

Common questions

Do you help with actual vendor selection?

We provide analysis, evaluation frameworks, and recommendations. Final selection decisions rest with clients. We can support evaluation committees and provide independent technical assessments.

How do you stay current on technology vendors and products?

We maintain ongoing market awareness through research, industry engagement, and lessons learned from prior evaluations. We focus on understanding vendor capabilities rather than product features.

Can you help after vendor selection?

Yes, we support implementation governance, requirements validation, and ongoing product management for clients who need independent oversight during delivery.

What about agile product development?

We work with clients using various development methodologies. Our focus is on ensuring product decisions serve organizational goals, regardless of delivery approach.

Do you recommend specific vendors?

We recommend approaches and provide comparative analysis. We do not accept referral fees or have preferred vendor relationships that could bias recommendations.